Refund policy

Refund & Return Policy

We want you to be completely happy with your Monalura Titanium Pro Pan. If it isn't right for you, you may return it within 30 days of delivery for a full refund.

Return Eligibility

To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- In the same condition you received it
- In its original packaging, with all included accessories
- Accompanied by a valid receipt or proof of purchase

We are unable to accept returns of pans that have been damaged through misuse, such as being heated empty at high heat or cut on with a blade.

Please do not return your purchase directly to the manufacturer. All returns must be processed through our customer service team.

How to Start a Return

Email support@monalura.com with your order number and the reason for your return. Our team will confirm your return within 24 business hours and send you return instructions. Returns are free — we cover the cost of return shipping.

Damaged or Defective Items

If your item arrives damaged or develops a fault, contact us at support@monalura.com with your order number and a photo of the issue. We will arrange a replacement or a full refund at no cost to you, including shipping.

Order Cancellations

You may cancel your order free of charge at any time before it has been dispatched. Once an order has shipped, please follow the return process above.

Refund Processing

Once your return has been received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. The time it takes for the funds to appear depends on your bank or card issuer.

Late or Missing Refunds

If you have not received an approved refund after 10 business days, please check with your bank or card issuer first, as processing times vary. If it still has not appeared, contact us at support@monalura.com and we will investigate.

Exchanges

If you would like to exchange your item, contact support@monalura.com and we will arrange it.

Questions

For any question about returns or refunds, email support@monalura.com. We reply within 24 business hours.